Enterprise at a Glance
September 30, 2009
Survey Ranks BNY Mellon Unsurpassed in Client Satisfaction
In the 2009 Bank Leader Survey, conducted by independent research firm Warabak Research, BNY Mellon Treasury Services was unsurpassed among the leading U.S. cash management providers in overall client satisfaction.
Respondents also ranked our performance as exceeding the competition in 11 additional survey categories, including:
- Operating quality
- Customer service
- Product leadership/innovation
- Proactive communications via e-mails and newsletters
- Quality and timeliness of implementation/changes
- Quality of cash management specialist
- Provides valuable cash management guidance, advice and unique solutions
- Understands client needs
- Relationship manager’s cash management knowledge
For more information on our approach to implementations, training your teams, and ways to continually grow your private-label cash management business, please call your BNY Mellon Enterprise Relationship Officer.