Employee Stock Plan Services

Superior Client Service

BNY Mellon Shareowner Services focuses on building and maintaining strong working relationships with our clients by viewing ourselves as a virtual extension of your staff. We are committed to making your goals our goals and to providing the highest value to your organization and your employees.

We employ a formalized Voice of the Client practice to monitor your ongoing satisfaction. Client feedback is routinely solicited through a variety of channels.

• Advisory Board Meeting — This meeting provides a forum for you to meet our larger team, allow your voice to be heard, share information about our business and hear from industry experts.
• Focus Groups — As we develop new products and services, we solicit our clients' input on a variety of details to make sure that we continue to meet your needs.
• Net Promoter© Survey Tools — Using the Net Promoter© methodology, client satisfaction is regularly gauged and steps are immediately taken to continually improve the client experience.

Through this integrated approach, we are able to measure and evaluate trends and respond with a thoughtful portfolio of solutions, today and in the future.

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