BNY Mellon Shareowner Services

Outstanding Shareholder Experience

Mellon understands our responsibility to deliver an outstanding service experience to your shareowners.

Our Investor Care Network provides convenient access to accounts in whatever way best suits a particular shareowner:

• Shareowners can directly manage their accounts via the Internet using Investor ServiceDirect®.
• Experienced customer service representatives are available by phone, and shareowners also have access to an automated system with advanced voice recognition technology.
• Every piece of mail correspondence we receive is scanned and routed to the right associate for quick resolution.

Our business simplification service delivery methodology eliminates the need for shareowners to provide certain types of information that can be burdensome

BNY Mellon Shareowner Services Call Centers
Recognized by J.D. Power and Associates for Service Excellence

Effective May 9, 2006, the BNY Mellon Shareowner Services Call Centers were awarded the J.D. Power and Associates Call Center Certification in recognition of "An Outstanding Customer Service Experience" that we provide. To achieve this Certification, we completed an extensive audit of our New Jersey and Manila call center operations and exceeded a national benchmark for satisfaction in a survey of our clients. This is further recognition of the care we take to provide an excellent experience for our customers.

For J.D. Power and Associates Certified Call Center Program^SM information, visit www.jdpower.com.

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