Shareholder Services

An Outstanding Shareowner Experience

We understand our responsibility to deliver an outstanding service experience to your shareowners. Our ongoing business simplification methodology is just one way in which we make it easier for your shareowners to transact their business.

Our Investor Care Network also provides convenient account access in a variety of ways based on the shareowners' preferences:

• Shareowners have access to nearly 40 transaction capabilities with an automated telephone system with advanced voice recognition technology.
• Your investors can converse in real-time with specially trained customer service agents via Live Chat.

J.D. Power and Associates Recognizes Our Call Centers for Service Excellence

Since 2006, our Call Centers have received the J.D. Power and Associates Call Center Certification annually in recognition of "An Outstanding Customer Service Experience" that we provide. To achieve this Certification, we completed an extensive audit of our call center operations and exceeded a national benchmark for satisfaction in a survey of our clients. This is further recognition of the care we take to provide an excellent experience for our customers. We continue to pursue this Certification annually."

For J.D. Power and Associates Certified Call Center Program^SM information, visit www.jdpower.com.

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