Press Releases
Mellon Investor Services Rated #1 in Customer Satisfaction Survey
JERSEY CITY, N.J., October 27, 2005 — Mellon Investor Services (MIS) was rated number one for overall client satisfaction among large transfer agents, according to the results of a study conducted by Group Five, Inc. Participating in the 2005 Shareowner Services Corporate Satisfaction Study were a reported 1,450 U.S. companies that represented more than 39 million shareholders. Group Five, which states that its survey is the largest independent survey of its type, said Mellon advanced from its prior second place rating to earn this top honor, sharing it with another agent.
"We are very pleased to have received this survey's highest client-driven rating. Our continued efforts to implement new technologies and process enhancements have yielded real economic value to our clients, without diminishing the quality of our support and service delivery," noted Julian Clark, MIS managing director. "This vote of confidence from our clients validates the execution of our multi-year strategy to establish clearly differentiated service offerings that benefit our clients and their shareholders. Their satisfaction levels spring from our responsiveness to their needs and our ongoing commitment to quality."
Mellon Investor Services, a subsidiary of Mellon Financial Corporation, is one of the leading providers of shareholder services and related securities products in North America with approximately 1,300 corporate clients worldwide and 20 million shareholder accounts for small, middle-market and Fortune 500 corporations. Additional information about Mellon Investor Services is available at www.melloninvestor.com.
Mellon Financial Corporation is a global financial services company. Headquartered in Pittsburgh, Mellon is one of the world's leading providers of financial services for institutions, corporations and high net worth individuals, providing institutional asset management, mutual funds, private wealth management, asset servicing, payment solutions and investor services, and treasury services. Mellon has approximately $4.5 trillion in assets under management, administration or custody, including