null Serving Our Clients & Protecting Our Staff

Serving Our Clients & Protecting Our Staff

Serving Our Clients & Protecting Our Staff

Mellon’s Response to the Coronavirus

Mellon is closely monitoring developments around the spread of coronavirus (COVID-19), and our priority remains the safety of our employees and our clients. Importantly, our employees remain dedicated to ensuring we deliver on our commitment to serve you amid these challenging times. Our COVID-19 preparedness is coordinated as part of an established BNY Mellon-wide resiliency program, which is frequently tested to ensure seamless transition during times of uncertainty and disruption.

As Mellon continues to monitor developments around the spread of coronavirus (COVID-19), our priority remains the safety of our employees and our clients. Importantly, our employees remain dedicated to ensuring we deliver on our commitment to serve you amid these challenging times. Our COVID-19 preparedness is coordinated as part of an established BNY Mellon-wide resiliency program, which is frequently tested to ensure a seamless transition during times of uncertainty and disruption. 

We are taking our response to the coronavirus seriously. Ensuring that Mellon is operationally resilient is of paramount importance to our clients and organization. As the number of coronavirus cases continues to climb, we are taking steps to ensure that we are, in fact, resilient. 

All Mellon offices are open, but we have implemented remote working arrangements for the vast majority of our staff for the foreseeable future. As jurisdictions begin to reopen, BNY Mellon is taking a conservative and measured approach in assessing how and when we will return more staff to our offices. 

As your trusted partner, we are taking every necessary step to continue to provide the high-quality service and stability you rely on, while safeguarding the health and wellbeing of our employees and our clients. We have and will continue to take prudent, precautionary actions that allow us to provide the excellent support you have come to expect from us—including a focus on leveraging our digital capabilities, flexibility to accommodate client needs and ensuring we proactively engage with you to gather real-time feedback. 

As you and your company enact contingency measures, please share that information with your client service team so that we can adjust to suit your needs. Importantly, Mellon remains fully functional and is prepared to provide continuity of service as the environment around us evolves. 
Mellon will continue to carefully monitor COVID-19 and coordinate its global planning and response based on established continuity and pandemic plans, guidance from global, respected health organizations and medical advisors, and in alignment with various government restrictions.

We take tremendous pride in being stewards of your business and will do everything in our power to deliver on that promise. Accordingly, we encourage you to contact your client service teams who are ready to offer assistance in any meaningful way possible and answer any further questions. 


This was originally published on March 11, 2020, and updated on March 23, 2020 and August 11, 2020