Keeping your Information secure is one of our most important responsibilities. We maintain physical, electronic and procedural safeguards to protect Customer Information. Appropriate employees are authorized to access Customer Information for business purposes only. Our employees are bound by a code of ethics that requires confidential treatment of Customer Information and are subject to disciplinary action if they fail to follow this code.
Commitment to Privacy
At Mellon, we take the issue of privacy very seriously. We want to assure visitors to our Web site of the security, privacy and confidentially that they expect from a premier financial services institution.
E-Mail and Product Inquiry
Visitors of our Web site are encouraged to send e-mail messages to us so that we may respond to inquiries regarding Mellon and our products or services. Personal information may be collected if the visitor chooses to send Mellon an e-mail message. Mellon retains copies of these e-mail messages. The information provided by a visitor will only be used to respond to the visitor's inquiry and to provide better customer service.
Important Notice for Mellon Clients
Please be advised that Mellon will never contact you by e-mail to request or confirm personal account information or any other type of sensitive information. If you do receive an e-mail that asks you to provide or confirm sensitive information (such as passwords or sign-on IDs) or personal information (such as social security numbers, credit card numbers or personal bank account numbers), please assume that the request is fraudulent. Some e-mails, links or websites may even include Mellon logo or resemble existing Mellon internet sign-on pages. Despite the graphics, you should continue to assume that the request is fraudulent because Mellon will never contact you by e-mail to request or confirm personal or sensitive account information. If you receive e-mail requests to visit a website or to submit personal information, consider them fraudulent and notify Mellon immediately. We strongly recommend that you do not visit the site, submit your personal information via the site or e-mail, or respond in any way.
Use of Information Collected
Mellon uses the information collected from visitors to our Web site to address the specific needs of those visitors and to provide better customer service, including the provision of the latest information regarding financial products and services offered. The information collected also is used to provide a record of communications between Mellon and our Web site visitors and to comply with any applicable legal and/or regulatory requirements.
Access to Information Collected
Certain of the employees of Mellon will be provided with a visitor's information in order to respond to that visitor's needs and provide the visitor with information regarding specific products or services in which the visitor may have an interest. Mellon employees are instructed to use care in handling the personal, confidential information of Mellon customers, and the guidelines regarding the handling of such information are discussed in our Code of Conduct. Mellon employees who do not conform to Mellon's confidentiality rules are subject to disciplinary sanctions that include dismissal.
Mellon is a subsidiary of The Bank of New York Mellon Corporation ("BNY Mellon") and a member of its BNY Mellon Asset Management ("BNY MAM") group. Mellon and its subsidiaries, such as the other members of the BNY MAM group, along with nonrelated service providers that assist Mellon in meeting the needs of its customers, may receive personal information collected from a Web site visitor. Such information will be disclosed only in an effort to respond to the visitor's needs and provide information to the visitor about other financial products and services offered. The personal information is treated with the same standards of confidentiality that Mellon itself uses, as the employees of Mellon's affiliates are subject to BNY Mellon's Code of Conduct, and Mellon's non related service providers are legally bound to employ strict standards of confidentiality.
Mellon does not transmit any personal information collected through its Web site to any third-parties. Personal information may be transmitted, however, if there is a specific need to complete a transaction requested by the visitor. Mellon offers the opportunity to its Web site visitors to link to the Web pages of third parties who provide products and services not offered by Mellon. Once the visitor leaves the Mellon site, Mellon does not receive any information from the visitor.
Information Collected from Representatives of Institutional Clients
If you work for one of our institutional (business) clients, we may obtain from you or your firm your business contact information, such as your name, title, office address, business phone number and email address. We may use this information for the purpose of conducting business with your firm, managing our relationship with your firm, and advising your firm of products and services that we believe might be of interest. We may (i) share this information with affiliated companies within the Mellon corporate enterprise, (ii) disclose it to service providers that we use to process the information and that have agreed to confidentiality restrictions, and (iii) export this information to the United States and other jurisdictions where we, or our service providers, do business. We may also disclose this information as required by law.
You should be aware that disabling Cookies may affect the appearance of our Websites on your device and limit your browsing experience (including preventing access to any secure areas of our Websites where relevant).
What is a Cookie?
A Cookie is a small file placed on your device when you visit certain websites.
"Session" Cookies are temporary and will expire at the end of a browser session; that is, when you leave a website. Session Cookies allow a website to recognize you and carry information as you navigate between pages during a single browser session and allow you to use the website most efficiently.
"Persistent Cookies", in contrast, remain in the Cookie file of your browser even after you leave a website and after the browser is closed. They enable a website to recognize you on your return, remember your preferences and provide tailored services to you.
For more information about Cookies, how they work, why they are so useful and how to disable them, please visit www.allaboutcookies.org.
Mellon uses both session and persistent Cookies in the following ways:
- Remembering your preferences, including your preferred language and country, or products and services of interest to you.
- Enabling us to provide the services you requested on our Websites, including (where relevant to secure areas of our Websites) by identifying and authenticating you.
- Where relevant to secure areas of our Websites, remembering your user ID so that you do not have to input it every time you visit our Websites.
- Measuring your use of our Websites so that we can improve them, enhancing your overall experience.
- To allow you to share certain information on our Websites via social media bookmarking buttons (Cookies from third parties may be used to do this).
Most browsers are initially set to accept Cookies. However, you have the ability to change your internet browser settings. It may also be possible to configure your browser settings to enable acceptance of specific Cookies or to notify you each time a new Cookie is about to be stored on your device enabling you to decide whether to accept or reject the Cookie. You can also disable Cookies by configuring your browser setting to reject Cookies. Please refer to the help section of your browser for instructions on disabling Cookies.
If you do not wish to accept Cookies from this Website please either disable them or refrain from using this Website. If Cookies are disabled, it may mean that you experience reduced functionality or will be prevented from using some or all of this Website.
Third Party Sites
Third Party Advertising
We may use third party advertising companies to serve ads on our behalf across the Internet. In order to measure and track the effectiveness of such ads, these companies will use Cookie technology so a Cookie may be set when you click on one of our ads or visit a webpage associated with our campaigns. These companies may also use and measure information about your visits to our Website as part of this same process.
When accessing any third-party/external sites that may be linked above, you will leave Mellon's website. These sites are not controlled or endorsed by Mellon, and Mellon is not responsible for the contents, operation or security of these sites.